Quality Assurance: All those planned or systematic actions necessary to provide adequate confidence that a product or service is of the type and quality needed and expected by the customer.
Quality Audit: A systematic and independent examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives.
Quality Circle: A group of individuals with related interests that meet at regular intervals to consider problems or other matters related to the quality of outputs of a process and to the correction of problems or to the improvement of quality.
Quality Control: The operational techniques and the activities used to fulfill and verify requirements of quality.
Quality Management: That aspect of the overall management function that determines and implements the quality policy.
Quality Policy: The overall intentions and direction of an organization as regards quality as formally expressed by top management.
Quality System: The organizational structure, responsibilities, procedures, processes, and resources for implementing quality management.
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